Booking Terms And Conditions
1. Booking and Cancellation
1.1 Upon the acceptance of a booking, THE OLD VICARAGE (the Hotel) shall require a deposit equal to the nightly rate for two adults in order to retain the room.
1.2 The deposit is non-refundable except in the case of cancellation by the Hotel for the reasons contained in clause 1.7.
1.3 Acceptance of a booking, whether verbally or in writing, followed by the payment of a deposit (or, at the Hotel's absolute discretion, a suitable guarantee) shall create a legally binding contract between the Hotel and the person from whom the booking has been accepted (the Guest).
1.4 No allowance can be made for late arrival, non-arrival or early departure, meals not taken, or for services or facilities not used. If in the event of non-arrival or early departure the room(s) are re-let, a balancing allowance or refund may be made.
1.5 In the event of a late cancellation of any booking by the Guest, the Guest shall pay to the Hotel a cancellation fee. A late cancellation is one which has been communicated to the Hotel less than 72 hours prior to the date of the first nights accommodation.
1.6 The Hotel shall endeavour to re-let the accommodation but failing this, the cancellation fee shall be equivalent to two-thirds (66.66%) of the total cost of the accommodation element of the booking except where this was calculated on a discounted or package basis in which case the cancellation fee will be two-thirds of the normal room rate multiplied by the number of nights of the booking.
1.7 The Hotel reserves the right to cancel a booking forthwith and without liability on its part in the event of damage or destruction to the Hotel by fire or other causes, any shortage of labour or food supplies, or any other cause beyond the control of the hotel which shall prevent it from performing its obligations in connection with any booking. In such an event the Hotel will refund the deposit made but will have no further liability to the Guest.
1.8 Where the Guest gives credit card details to the Hotel in order to guarantee a booking or in order to make payment of a deposit then it is agreed between the parties that in the event of cancellation the Hotel may debit the Guest's credit card with the full amount of the cancellation charge as set out in clause 1.6 less an allowance for any deposit or payment already received.
Payment of the bill for accommodation and food and other services shall be made prior to departure from the Hotel.
Occupancy shall be from 1 pm on the day of arrival to 10 am on the day of departure, unless special arrangements have been agreed in advance.
The number of people occupying a room must not exceed the maximum number stated.
4.1 All prices for accommodation, food and beverages are stated in pounds sterling. VAT is not applicable as we are not VAT registered.
4.2 All price increases resulting from Government regulations or legislation or local taxes or charges may be re-charged to the Guest.
5. Loss of or Damage to Guest's Property
5.1 The Hotel does not accept responsibility for loss of or damage to any cash, money, jewellery or other articles of value unless they are deposited at the Reception Office for safe keeping and a note of deposit is handed to the Guest by the recipient. The note of deposit must be presented by the Guest in the event of a claim.
5.2 In the event of negligence on the part of the hotel which gives rise to loss of or damage to property belonging to a Guest the Hotel's limit of liability will be limited to £50 for any single article and subject to a total of £100 in the case of any one Guest. No liability is accepted for any consequential loss arising from loss of or damage to property of the Guest.
5.3 The Hotel does not accept responsibility for loss of or damage to motor cars or other vehicles of any kind, or any property lost in them; or horses or other live animals including pets.
5.4 The Hotel refers to and relies upon The Hotel Proprietors Act 1956.
6. Loss From or Damage to Hotel Property
6.1 Guests shall indemnify the Hotel for any loss from or damage to the Hotel or the furnishings and equipment therein caused by the wilful act or default of the Guest or persons or animals within their control.
6.2 The Guest shall pay to the Hotel on demand the amount required to make good or remedy the damage, or replace any items missing from the Hotel.
6.3 If in the opinion of the Hotel the Guest or anyone staying with the Guest is not suitable to continue their occupation because of unreasonable behaviour, damage or nuisance to other parties, the Hotel is entitled to treat the contract as at an end and the Guest may be asked to vacate their room. The Guest will remain liable for the whole cost of the booking and no refund shall be due.
7.1 If the Guest has a complaint concerning any aspect of the services provided by the Hotel then it is the duty of the Guest to inform the Hotel immediately, or as soon as is reasonably practicable and in any event before the termination of the stay.
7.2 It is specifically agreed between the parties that failure by the Guest to notify the Hotel of any complaint in accordance with the timescale set out in clause 7.1 will entitle the Hotel to refuse to entertain the complaint, irrespective of the merits of the complaint.
8. General Points
8.1 The Guest shall not arrange for the delivery of or deliver any goods or materials to the Hotel without prior arrangement with the Hotel.
8.2 The Guest shall not store or place on the perimeter of or in the hotel any inflammable, combustible or objectionable substances or liquid.
8.3 The Hotel does not allow food or drink other than that purchased on the premises to be consumed unless by prior arrangement.
The failure of the Hotel to enforce or exercise, at any time, or for any period of time, any term of, or any right pursuant to this Agreement does not constitute and shall not be construed as a waiver of such term or right.
10. Legal Provisions
10.1 The construction, validity and performance of this Agreement is governed by the law of England and the parties submit to the jurisdiction of the English Courts.
10.2 The Guest agrees that the Contract with the Hotel is made at the Hotel's premises and that any proceedings between the parties shall be conducted in the County Court nearest to the Hotel.
11. Clause Headings
Clause headings are for convenience only and do not form part of or affect the interpretation of this Agreement.
Old Vicarage: 4th September, 2012